Contact support
Email us with your question. Include the email on your account and what you were doing when the problem happened.
- Colosimo Ventures LLC
4505 Kenny Road #1041
Columbus, OH 43220
United States
We reply within two business days.
Common questions
Who is Pathway Ahead for?
High school students 13 and older in the United States, and their parents or guardians. Students 13 to 15 need a parent's approval. See For parents.
I'm 13 to 15. Why is my account pending?
Your parent or guardian needs to approve it from the email we sent them. Ask them to check their inbox and spam folder. If no one approves within 14 days, the account is deleted and you can sign up again.
How do I sign in?
Enter your email and we send you a one-time code. There's no password. If the code doesn't arrive, check your spam folder, then request a new one.
Are the costs and salaries exact?
No. They're estimates from public sources such as the U.S. Bureau of Labor Statistics and the College Scorecard. Real numbers vary by school, program, location and family. Confirm with the school or program before you decide. If a number looks wrong, use "Spot something wrong? Tell us" in the app.
Does Coach write my essay?
No. Coach is an AI that gives feedback and asks questions. You own what you write, and you should follow your school's and scholarship's rules on outside help and AI.
Do you sell my information?
Never. We don't sell it, show ads or use it to train AI. See the Privacy Policy.
How do I cancel a subscription?
- On your iPhone, open Settings and tap your name.
- Tap Subscriptions, then the app.
- Tap Cancel Subscription. Do it at least 24 hours before the renewal date.
You keep access until the end of the period you paid for. Deleting the app or your account does not cancel a subscription.
How do I get a refund?
Purchases go through Apple, so Apple handles refunds. Request one at reportaproblem.apple.com. We can't refund App Store purchases ourselves.
I paid but don't have access. What do I do?
Sign in with the same account you used before, then use Restore purchases in the app's settings. Make sure your iPhone is signed in to the same Apple ID that made the purchase. Still stuck? Email us and include the email on your account.
How do I download or delete my information?
Go to the Me tab, then Settings & privacy. Choose Download my data or Delete my account. More on the Delete account page.
Pathway Ahead and Coach are not a counselor or therapist. If you're going through something hard, call or text 988 (Suicide & Crisis Lifeline) or talk to an adult you trust. In an emergency, call 911.